Overview: Pates Pool & Spa is seeking a skilled and reliable Hot Tub Service Technician to join our dedicated team. In this role, you will be responsible for providing exceptional service to our customers by maintaining and repairing hot tubs and swim spas. If you have a passion for technical work and enjoy problem-solving, we want to hear from you!

Key Responsibilities:

• Service and Repair: Perform routine maintenance, repairs, and troubleshooting on a variety of hot tub and swim spa models.
• Customer Interaction: Communicate effectively with customers to explain service needs, repair options, and maintenance tips, ensuring a positive customer experience.
• Installation: Assist with the installation of new hot tubs and swim spas, ensuring all equipment is set up properly and safely.
• Water Testing: Conduct water quality tests and provide recommendations for chemical balancing and maintenance.
• Documentation: Maintain accurate service records and documentation for all repairs and maintenance performed.
• Inventory Management: Manage and track inventory of parts and supplies necessary for service and repair work.
• Safety Compliance: Adhere to all safety guidelines and regulations while performing work.

Qualifications:

• Technical Skills: Experience in mechanical and electrical repair, preferably related to hot tubs, spas, or pool equipment. CHTT, CST or CSP preferred, but not required. 
• Problem-Solving: Strong troubleshooting skills and the ability to diagnose issues efficiently.
• Customer Service: Excellent communication skills and a customer-focused attitude.
• Physical Ability: Must be able to lift and carry heavy equipment, work outdoors, and handle various weather conditions.
• Flexibility: Willingness to travel to customer locations and work flexible hours as needed.
• Driver’s License: Valid driver’s license with a clean driving record.

What We Offer:

• Compensation: Competitive hourly wage based on experience, plus potential overtime opportunities.
• Training: On-the-job training and ongoing education to keep you updated on the latest technologies and techniques.
• Team Environment: A supportive and collaborative workplace culture that values hard work and dedication.

Overview: We are seeking a dedicated Pool Service Technician to join our team. This role involves the maintenance and repair of inground swimming pools, hot tubs and related equipment. The ideal candidate will demonstrate exceptional customer service skills, a strong technical background, and a commitment to excellence.

Key Responsibilities:

• Service and Repair: Diagnose and repair issues with pool and hot tub systems, including pumps, filters, heaters, and electrical components.
• Inspection: Inspect equipment and systems to identify problems, consult resources, and perform preventative maintenance as needed.
• Communication: Communicate effectively with customers about the work being performed, offering advice on maintenance and addressing any questions.
• Inventory: Maintain inventory of tools, parts, and cleaning supplies, reporting needs to the Service Manager.
• Safety: Adhere to all safety protocols and industry regulations.
• Documentation: Document all service visits, including work performed, parts used, and customer interactions.
• Emerging Trends: Stay updated on the latest industry trends and techniques through ongoing training.

Qualifications:

• Education: High school diploma or GED required; prior experience in the pool service industry is preferred but not mandatory.
• Certifications: PHTA certifications of CMS, CST, CSP, CHTT or CPO preferred but not required. 
• Drivers License: Valid driver’s license and a clean driving record.
• Technical Skills: Strong mechanical and technical skills with the ability to troubleshoot and repair various equipment.
• Tools: Proficiency in using mechanical hand tools and power tools.
• Problem Solving: Excellent problem-solving abilities and attention to detail.
• Take the Initiative: Ability to work independently, manage time efficiently, and be part of a team focused on service excellence.

Skills/Abilities:

• Thorough knowledge of plumbing, electrical systems, and swimming pool repair.
• Ability to read and follow repair manuals and instructions.
• Strong analytical and problem-solving skills.
• Excellent time management and communication skills, both written and oral.

Physical Requirements:

• Must be able to perform tasks that require walking, bending, crouching, and climbing.
• Prolonged periods of standing and walking.
• Must be physically able to climb ladders and work in awkward spaces.
• Must be able to lift 100 pounds. 

Join Our Team: If you are results-focused, dependable, and passionate about providing exceptional service, we encourage you to apply. We value talent and fit, so please apply only if you meet our performance and ability guidelines.

Overview: Pates Pool & Spa is seeking a passionate and results-driven Salesperson to join our dynamic team. As a Salesperson, you will play a vital role in helping customers select the perfect hot tub or swim spa. If you thrive in a sales environment and are dedicated to providing exceptional customer service, we want to hear from you!

Key Responsibilities:

• Sales Generation: Actively engage with leads generated through our marketing efforts, as well as cultivate your own leads to maximize sales of hot tubs and swim spas.
• Customer Engagement: Offer personalized customer service by assisting clients in finding products that best fit their needs, preferences, and budgets.
• Product Knowledge: Gain comprehensive knowledge of our products, including features and benefits, to effectively communicate value to customers.
• Consultative Selling: Utilize a consultative approach to guide customers through the purchasing process, addressing any questions or concerns and providing tailored solutions.
• Follow-Up: Maintain ongoing communication with customers from initial contact to post-sale follow-up, ensuring satisfaction and fostering long-term relationships.
• Administrative Tasks: Complete necessary sales paperwork and documentation accurately and in a timely manner.
• Market Awareness: Stay informed about industry trends and competitor offerings to effectively position our products in the market.

Qualifications:

• Sales Experience: Proven track record in luxury sales, preferably in retail, with experience in pool or spa sales being a plus.
• Customer Focus: Exceptional customer service skills with the ability to build rapport and communicate effectively.
• Product Knowledge: Quick to grasp technical details about our products and convey them confidently to customers.
• Results-Driven: Goal-oriented mindset with a competitive nature and determination to exceed sales objectives.
• Computer Skills: Proficient in CRM systems and Microsoft Office Suite.
• Availability: Must be available to work Monday through Saturday, with one weekday off.

What We Offer:

• Compensation: Competitive base salary plus commission opportunities, with significant earning potential.
• Training: Comprehensive training on products and sales techniques to help you succeed.
• Team Environment: A supportive and collaborative workplace culture that values teamwork and continuous improvement.

If you are enthusiastic about wellness, enjoy engaging with customers, and have a drive for sales, we invite you to apply for the Salesperson position at Pates Pool & Spa. Join us in creating backyard dreams for our customers!

Overview: Join us as a Store Manager and be the driving force behind creating the ultimate backyard experience for our customers! We are looking for a passionate leader with a strong background in retail management, team development, and exceptional customer service. In this role, you will oversee daily operations, inspire a dedicated team, and ensure that Pates Pool & Spa consistently exceeds customer expectations.

Key Responsibilities:

• Lead and Inspire: Motivate and manage a team of retail associates, setting a positive tone for outstanding customer service.
• Drive Sales Growth: Implement innovative sales strategies, oversee promotional events, and strive to achieve and exceed sales targets.
• Enhance Customer Experience: Engage with customers, providing expert advice on pools, hot tubs, saunas, and chemicals for a personalized shopping experience.
• Operations Management: Oversee inventory, merchandising, scheduling, and daily store functions to ensure smooth operations.
• Team Development: Hire, train, and develop your team to cultivate a high-performing, customer-focused sales force.
• Innovate: Stay ahead of industry trends and contribute to marketing initiatives and store events that keep Pates Pool & Spa top of mind for customers.

Qualifications:

• Proven experience in retail management (3+ years preferred).
• Strong leadership and communication skills with the ability to inspire and motivate a team.
• Sales-driven mentality with a commitment to delivering exceptional customer service.
• Experience with inventory management and store operations.
• Flexible availability, including weekends and holidays.

This position includes a base salary with monthly performance bonuses.